TERMS & CONDITIONS

BOOKING & CONFIRMATION

YOUR TRIP IS CONFIRMED ONLY AFTER RECEIVING AN OFFICIAL EMAIL CONFIRMATION FROM THE TREKKERS TRAIL.
BY BOOKING A TRIP, YOU AGREE TO ALL TERMS AND CONDITIONS OUTLINED IN THIS POLICY.
PRICES ARE SUBJECT TO CHANGE BASED ON AVAILABILITY AND SEASONAL DEMAND.

CANCELLATION POLICY & REFUNDS

WE UNDERSTAND THAT PLANS MAY CHANGE. IF YOU NEED TO CANCEL YOUR TREK/TOUR, THE FOLLOWING REFUND STRUCTURE APPLIES:

CANCELLATION PERIOD	REFUND PERCENTAGE
MORE THAN 30 DAYS BEFORE DEPARTURE	90% REFUND
21 TO 29 DAYS BEFORE DEPARTURE	75% REFUND
15 TO 19 DAYS BEFORE DEPARTURE	50% REFUND
14 DAYS OR LESS BEFORE DEPARTURE	NO REFUND

HOW TO CANCEL

ONLINE: VISIT OUR BOOKING PAGE.
PHONE: CALL +91 90547 47193 (AVAILABLE 11:00 AM – 7:00 PM, WEEKDAYS).
EMAIL: SEND YOUR REQUEST TO INFO@THETREKKERSTRAIL.COM.
REFUNDS WILL BE PROCESSED WITHIN 72 WORKING HOURS AFTER CANCELLATION, AND THE AMOUNT WILL REFLECT IN YOUR ACCOUNT WITHIN 5-7 BUSINESS DAYS.

RESCHEDULING POLICY

IF YOU NEED TO CHANGE YOUR TREK/TOUR DATE, THE FOLLOWING RULES APPLY:

RESCHEDULING CONDITIONS	CHARGES & POLICY
RESCHEDULING TO A DIFFERENT DATE WITHIN THE SAME TREK/TOUR	25% RESCHEDULING FEE (SUBJECT TO AVAILABILITY)
RESCHEDULING FOR THE SECOND TIME	20% CHARGE OF THE TREK/TOUR FEE, REGARDLESS OF THE NEW TREK/TOUR DATE
RESCHEDULING TO A TREK/TOUR THAT COSTS LESS	PRICE DIFFERENCE PROVIDED AS A VOUCHER (VALID FOR 1 YEAR)
RESCHEDULING TO A TREK/TOUR THAT COSTS MORE	THE ADDITIONAL AMOUNT MUST BE PAID WITHIN 24 HOURS

TREK CANCELLATIONS BY THE TREKKERS TRAIL

WHILE TREK/TOUR CANCELLATIONS ARE RARE, CERTAIN UNFORESEEN CIRCUMSTANCES MAY NECESSITATE THEM, INCLUDING:

FORCE MAJEURE EVENTS (NATURAL CALAMITIES SUCH AS FLOODS, LANDSLIDES, SNOWSTORMS, OR EARTHQUAKES).
GOVERNMENT ORDERS OR REVOKED TREKKING PERMISSIONS.
EXTREME WEATHER CONDITIONS MAKING TREKKING UNSAFE.
POLITICAL UNREST OR PANDEMIC-RELATED RESTRICTIONS.

IN CASE OF TREK/TOUR CANCELLATION

A VOUCHER EQUAL TO THE FULL TREK/TOUR FEE (EXCLUDING TREK/TOUR INSURANCE) WILL BE ISSUED.
THE VOUCHER IS VALID FOR 1 YEAR AND CAN BE REDEEMED FOR ANY FUTURE TREK/TOUR.
REFUNDS WILL NOT BE PROVIDED DUE TO THE NON-RECOVERABLE COSTS INVOLVED IN TREK/TOUR PREPARATIONS.

WHY WE CANNOT OFFER REFUNDS FOR TREK/TOUR CANCELLATIONS

SIGNIFICANT EXPENSES ARE INCURRED BEFORE THE TREK/TOUR BEGINS, INCLUDING:

EQUIPMENT TRANSPORTATION AND FOOD SUPPLIES.
PRE-BOOKED ACCOMMODATIONS AND TRANSPORT ARRANGEMENTS.
TREK/TOUR PERMITS AND EXPENSES FOR LOCAL SUPPORT TEAMS.
STAFF SALARIES, INCLUDING MULETEERS, PORTERS, AND TREK/TOUR COORDINATORS.

TO ENSURE FAIRNESS TO OUR TEAM AND SUSTAIN TREK/TOUR OPERATIONS, WE PROVIDE VOUCHERS INSTEAD OF REFUNDS.

PRE-TOUR SERVICES

IF YOU AVAIL ANY PRE-TOUR SERVICES—SUCH AS TRANSPORTATION, ACCOMMODATION, TRAIN TICKETS, FLIGHT TICKETS, BUS SERVICES, OR ANY FORM OF ASSISTANCE—AND LATER CHOOSE NOT TO JOIN THE MAIN TOUR, NO REFUND WILL BE ISSUED FOR THE UNUSED PORTION OF THESE SERVICES. THESE ARRANGEMENTS ARE MADE IN ADVANCE AND ARE NON-TRANSFERABLE AND NON-REFUNDABLE ONCE CONFIRMED.
WE CAN ARRANGE TRAIN AND FLIGHT TICKETS AT AN ADDITIONAL COST, SUBJECT TO AVAILABILITY AND FARE AT THE TIME OF BOOKING. TTT IS NOT RESPONSIBLE FOR TICKET CANCELLATIONS, WAITLISTS, OR AIRLINE SCHEDULE CHANGES. WE RECOMMEND BOOKING EARLY TO SECURE THE BEST RATES.

CANCELLATIONS DUE TO LACK OF FITNESS

TREKKING REQUIRES ADEQUATE PHYSICAL PREPARATION. IF A PARTICIPATES DOES NOT MEET THE REQUIRED FITNESS LEVELS, IT CAN POSE SERIOUS SAFETY RISKS.

WE COMMUNICATE FITNESS EXPECTATIONS IN ADVANCE VIA EMAIL AND OUR WEBSITE.
IF A PARTICIPATES IS DEEMED UNFIT, THE TREKKERS TRAIL RESERVES THE RIGHT TO CANCEL THEIR PARTICIPATION.
THE STANDARD CANCELLATION POLICY APPLIES, EVEN IF THE PARTICIPATES VOLUNTARILY WITHDRAWS.
ALL PARTICIPATES ARE REQUIRED TO FOLLOW OUR OFFICIAL FITNESS GUIDELINES, AVAILABLE ON OUR WEBSITE. WE STRONGLY RECOMMEND READING AND FOLLOWING THESE GUIDELINES BEFORE BOOKING A TREK.

FREQUENTLY ASKED QUESTIONS (FAQS)

1. CAN I TRANSFER MY BOOKING TO SOMEONE ELSE?

YES, BUT THIS REQUIRES A SPECIAL REQUEST. PLEASE CONTACT OUR TEAM IN ADVANCE TO DISCUSS TRANSFER OPTIONS.

2. WHAT HAPPENS IF I MISS MY TREK/TOUR DEPARTURE?

IF YOU MISS THE DEPARTURE, YOU SHOULD CATCH UP WITH THE GROUP AS SOON AS POSSIBLE. GENERALLY, OUR TEAM WILL WAIT FOR A REASONABLE AMOUNT OF TIME, BUT IF YOU FAIL TO ARRIVE, NO REFUND WILL BE PROVIDED.

OUR COMMITMENT TO YOU

WE VALUE YOUR ADVENTURE AND DO OUR BEST TO MINIMIZE DISRUPTIONS. IN CASE OF AN UNEXPECTED CANCELLATION:

WE WILL ARRANGE AN ALTERNATIVE TREK/TOUR NEARBY TO ENSURE YOUR TRAVEL PLANS ARE NOT WASTED.
IF NO ALTERNATIVE TREK/TOUR IS AVAILABLE, YOU WILL RECEIVE A 100% TREK/TOUR FEE VOUCHER FOR FUTURE USE.

PREPARING FOR TREKKING UNCERTAINTIES

TREKKING INVOLVES INHERENT RISKS AND UNPREDICTABILITY. CLIMATE CHANGE HAS LED TO ERRATIC WEATHER PATTERNS, AND GOVERNMENTS ARE INCREASINGLY REGULATING TREK/TOUR PERMITS. WE ENCOURAGE ALL PARTICIPATES TO BE MENTALLY PREPARED FOR POTENTIAL CHANGES AND REVIEW OUR POLICIES BEFORE BOOKING

VOUCHER USAGE & CANCELLATION POLICY

TYPES OF VOUCHERS: THE TREKKERS TRAIL MAY ISSUE VARIOUS TYPES OF VOUCHERS, INCLUDING BUT NOT LIMITED TO DISCOUNT VOUCHERS, REFUND VOUCHERS, AND PROMOTIONAL VOUCHERS. EACH VOUCHER IS VALID FOR ONE-TIME USE ONLY AND SUBJECT TO THE TERMS STATED ON THE VOUCHER ITSELF.
LIMITATION OF VOUCHER USE: ONLY ONE VOUCHER MAY BE APPLIED PER BOOKING. MULTIPLE VOUCHERS CANNOT BE COMBINED OR STACKED FOR A SINGLE TRANSACTION.
NON-TRANSFERABILITY AND CASH RESTRICTIONS: ALL VOUCHERS ARE NON-TRANSFERABLE AND MAY ONLY BE REDEEMED BY THE ORIGINAL RECIPIENT. VOUCHERS CANNOT BE EXCHANGED FOR CASH OR ANY OTHER MONETARY VALUE.
EXPIRY: EACH VOUCHER SHALL HAVE A CLEARLY STATED EXPIRY DATE. VOUCHERS MUST BE REDEEMED PRIOR TO THIS DATE. EXPIRED VOUCHERS SHALL BE CONSIDERED VOID AND WILL NOT BE HONORED UNDER ANY CIRCUMSTANCES.
CANCELLATION OF BOOKINGS MADE USING VOUCHERS: IN THE EVENT THAT A BOOKING MADE USING A VOUCHER IS CANCELLED—EITHER BY THE CUSTOMER OR BY THE TREKKERS TRAIL FOR ANY REASON—THE VOUCHER AMOUNT SHALL BE DEEMED FORFEITED AND WILL NOT BE REFUNDED, REISSUED, OR RECLAIMED. ONLY THE PORTION OF THE PAYMENT MADE VIA CASH, CARD, OR OTHER MONETARY METHODS (IF ANY) SHALL BE SUBJECT TO REFUND IN ACCORDANCE WITH THE COMPANY’S CANCELLATION POLICY.
FULL VALUE REDEMPTION: VOUCHERS MUST BE USED IN FULL FOR A SINGLE BOOKING. NO PARTIAL REDEMPTION OR BALANCE CARRYOVER SHALL BE PERMITTED. IF THE TRIP VALUE IS LESS THAN THE VOUCHER AMOUNT, THE UNUSED PORTION SHALL BE FORFEITED.
MISUSE OF VOUCHERS: ANY FORM OF MISUSE, FRAUDULENT USE, DUPLICATION, TAMPERING, OR UNAUTHORIZED APPLICATION OF A VOUCHER WILL RESULT IN IMMEDIATE CANCELLATION OF THE BOOKING WITHOUT REFUND. THE TREKKERS TRAIL RESERVES THE RIGHT TO TAKE LEGAL OR DISCIPLINARY ACTION. MISUSE OF VOUCHERS WILL NOT BE TOLERATED UNDER ANY CIRCUMSTANCES.

ITINERARY & MODIFICATIONS

THE ITINERARY IS SUBJECT TO CHANGE DUE TO WEATHER CONDITIONS OR UNFORESEEN CIRCUMSTANCES.
COMPLIMENTARY ADVENTURE ACTIVITIES MAY BE CANCELLED DUE TO ADVERSE WEATHER WITHOUT A REFUND.
IF ITINERARY CHANGES OCCUR, PARTICIPANTS ARE EXPECTED TO COMPLY WITH THE REVISED SCHEDULE.
WEATHER-RELATED DELAYS: IF A TREK/TOUR IS DELAYED DUE TO BAD WEATHER BUT NOT CANCELLED, PARTICIPATES ARE REQUIRED TO WAIT UNTIL IT IS SAFE TO PROCEED.

ACCOMMODATIONS

IN REMOTE LOCATIONS, BASIC LODGING IS PROVIDED. LUXURIES LIKE 24/7 ELECTRICITY, WI-FI, AND HOT WATER MAY BE UNAVAILABLE.
ROOMS ARE PROVIDED ON A STANDARD CATEGORY BASIS. ANY UPGRADES ARE CHARGEABLE DIRECTLY AT THE HOTEL.
FOR LARGE GROUPS, EQUIVALENT ACCOMMODATIONS MAY BE ARRANGED ACROSS MULTIPLE PROPERTIES.
SPECIAL REQUESTS (EARLY CHECK-IN, VIEWS, SMOKING PREFERENCES, ADJOINING ROOMS) ARE SUBJECT TO AVAILABILITY UPON CHECK-IN.

MEALS

MEALS ARE USUALLY FIXED-MENU OR BUFFET-STYLE. À LA CARTE MEALS, SNACKS, ALCOHOL, DESSERTS, AND COLD DRINKS ARE NOT INCLUDED UNLESS SPECIFIED.
ALCOHOL CONSUMPTION IS SUBJECT TO LOCAL LAWS AND HOTEL REGULATIONS.

TRANSPORT & VEHICLES

THE ITINERARY’S TRANSPORTATION IS STRICTLY AS PER THE PLAN AND NOT FOR PERSONAL USE.
NO AC WILL BE AVAILABLE IN HILLY AREAS IN VEHICLES LIKE TEMPO TRAVELER, INNOVA, OR SCORPIO.
VOLVO BUSES USED FOR DELHI–BASE TRANSFERS ARE THIRD-PARTY OPERATED. IN CASE OF BREAKDOWNS, REPLACEMENTS ARE ARRANGED BUT MAY TAKE TIME.

PARTICIPANT RESPONSIBILITIES

VALID GOVERNMENT PHOTO ID IS MANDATORY FOR HOTEL CHECK-INS.
ALL PARTICIPANTS MUST DISCLOSE MEDICAL CONDITIONS DURING BOOKING. FAILURE TO DO SO MAY RESULT IN CANCELLATION WITHOUT A REFUND.
TREKKING AND BIKING TRIPS REQUIRE A MINIMUM LEVEL OF FITNESS AND PRIOR EXPERIENCE.
SMOKING, CONSUMPTION OF ALCOHOL, OR ANY FORM OF MISCONDUCT DURING GROUP ACTIVITIES MAY RESULT IN REMOVAL WITHOUT REFUND.

BIKE TRAVEL SPECIFIC TERMS

YOU RIDE AT YOUR OWN RISK; MAINTAIN FULL CONTROL OF YOUR VEHICLE AND PASSENGER.
ALCOHOL OR DRUG USE BEFORE OR DURING A RIDE IS STRICTLY PROHIBITED.
WE RESERVE THE RIGHT TO MOVE YOU TO A SUPPORT VEHICLE IF YOUR RIDING IS UNSAFE (NO REFUND APPLICABLE).
YOU’RE RESPONSIBLE FOR DAMAGE OR LOSS CAUSED TO VENDORS, SERVICE PROVIDERS, OR OTHERS.

PARTICIPANT RESPONSIBILITIES

PARTICIPANTS MUST CARRY ALL MANDATORY DOCUMENTS (ORIGINAL & COPIES), INCLUDING IDENTIFICATION AND PERMITS.
HEALTH CONDITIONS AND DISABILITIES MUST BE DISCLOSED DURING BOOKING. FAILURE TO DISCLOSE MAY LED TO TRIP TERMINATION WITHOUT A REFUND.
THE TREKKERS TRAIL RESERVES THE RIGHT TO TERMINATE PARTICIPATION IF AN UNDISCLOSED CONDITION POSES A RISK.

FITNESS & RISK FACTORS

TREKKING INVOLVES PHYSICAL CHALLENGES. ENSURE YOU ARE PHYSICALLY FIT BEFORE BOOKING.
PARTICIPANTS MUST SEEK MEDICAL ADVICE AND NECESSARY VACCINATIONS BEFORE THE TRIP.
THE TREKKERS TRAIL IS NOT LIABLE FOR ACCIDENTS, INJURIES, OR SERVICE DISRUPTIONS CAUSED BY WEATHER OR OTHER UNFORESEEN EVENTS.
MANDATORY TREK/TOUR INSURANCE: TREKKERS ARE REQUIRED TO HAVE TREK/TOUR INSURANCE, BUT THEY ARE FREE TO USE ANY PROVIDER OF THEIR CHOICE.

LATE ARRIVALS & NO-SHOWS

IF YOU ARRIVE LATE FOR YOUR TREK/TOUR, YOU SHOULD CATCH UP WITH THE GROUP AS SOON AS POSSIBLE.
OUR TEAM WILL WAIT FOR A REASONABLE TIME, BUT IF YOU MISS THE DEPARTURE, THERE WILL BE NO REFUND.

EMERGENCY PROTOCOLS & SAFETY MEASURES

THE TREKKERS TRAIL PRIORITIZES SAFETY WITH ROBUST PROTOCOLS; ENSURING PARTICIPATES HAVE ACCESS TO MEDICAL ASSISTANCE AND EMERGENCY SUPPORT:

SAFETY PROTOCOLS & TRAINING:

HEALTH MONITORING: OXYGEN SATURATION AND PULSE READINGS ARE TAKEN THRICE DAILY, WITH ALTITUDE-BASED CUTOFFS.
MEDICAL TRAINING: TREK/TOUR LEADERS ARE TRAINED TO HANDLE ALTITUDE SICKNESS (HAPE, HACE, AMS), COLD INJURIES, HYPOTHERMIA, SNAKE BITES, AND WOUND MANAGEMENT.
EMERGENCY KITS: LEADERS CARRY HIGH-ALTITUDE MEDICAL KITS AND OXYGEN CYLINDERS.
RADIO COMMUNICATION: TEAMS MAINTAIN CONSTANT COMMUNICATION VIA RADIO (EXCEPT IN RESTRICTED BORDER AREAS).
PERSONAL SAFETY GEAR: PARTICIPATES ARE ISSUED MICROSPIKES, GAITERS, HELMETS, AND HARNESSES, WITH TRAINING ON PROPER USAGE.

MEDICAL EVACUATION PLAN:

TESTED EVACUATION PROCEDURES, INCLUDING STRETCHERS, OXYGEN CYLINDERS, AND EMERGENCY SHELTERS, EVEN FOR NIGHT EVACUATIONS.
TREK/TOUR INSURANCE: MANDATORY FOR ALL TREK/TOURS TO COVER EMERGENCY EVACUATION AND MEDICAL COSTS.
ZERO-TOLERANCE POLICY: STRICTLY ENFORCED TO ENSURE SAFETY, ESPECIALLY FOR WOMEN AND CHILDREN.
GUIDANCE ON THE TRAIL: GUIDES ARE ALWAYS AVAILABLE FOR ASSISTANCE; ENSURING PARTICIPATES ARE NEVER LEFT ALONE.
HEALTH CARDS: PARTICIPATES RECEIVE DETAILED HEALTH CARDS WITH ESSENTIAL MEDICAL QUESTIONS AND INFORMATION.

EMERGENCY RESPONSE & ALTERNATIVE PLANS:

EVACUATION PLANS: IMPLEMENTED AS A LAST RESORT, WITH TEAMS TRAINED IN EMERGENCY MEDICINE AND EVACUATION PROCEDURES.
EARLY INTERVENTION: ISSUES ARE ADDRESSED BEFORE THEY ESCALATE, ENSURING PARTICIPATES CAN SUCCESSFULLY COMPLETE THE TREK/TOUR.
DEXAMETHASONE USE: IN RARE CASES, DEXAMETHASONE (A STEROID) MAY BE ADMINISTERED TO ALLEVIATE AMS SYMPTOMS, ALLOWING SAFE DESCENT.
ALTERNATIVE ROUTES: IF NECESSARY, THE TEAM MAY FIND ALTERNATIVE ROUTES TO SUMMITS/MOUNTAIN PASSES, SKIP OR REPEAT CAMPSITES, OR REVERSE THE TREK/TOUR ROUTE TO ENSURE SAFETY.

REFUND & LOST ITEMS POLICY

NO REFUNDS WILL BE PROVIDED IF A PARTICIPANT LEAVES THE TRIP MID-WAY.
UNUSED AMENITIES ARE NON-REFUNDABLE.
WE ARE NOT RESPONSIBLE FOR LOST LUGGAGE, DOCUMENTS, OR PERSONAL BELONGINGS.
REFUND PROCESSING TIME: REFUNDS (IF APPLICABLE) WILL BE PROCESSED WITHIN 72 WORKING HOURS, AND THE AMOUNT WILL REFLECT IN THE PARTICIPATES ACCOUNT WITHIN 5-7 BUSINESS DAYS.

CONDUCT & SAFETY GUIDELINES

PARTICIPANTS MUST BEHAVE RESPECTFULLY TOWARD FELLOW TRAVELLERS AND STAFF.
THE GROUP LEADER’S DECISIONS REGARDING SAFETY, ITINERARY, AND ACCOMMODATIONS ARE FINAL AND BINDING.
SMOKING, ALCOHOL CONSUMPTION, AND ILLEGAL ACTIVITIES ARE STRICTLY PROHIBITED.

NO GUARANTEES

WE TRY OUR BEST TO KEEP EVERYTHING ACCURATE, BUT SOMETIMES THERE MIGHT BE A HICCUP OR TWO ON THE WEBSITE. WE’RE NOT PERFECT, AND WE CAN’T GUARANTEE THAT EVERYTHING IS ALWAYS UP-TO-DATE.

RESPECT FOR NATURE & LOCAL COMMUNITIES

PARTICIPANTS MUST RESPECT LOCAL COMMUNITIES, WILDLIFE, AND THE ENVIRONMENT.
THE TREKKERS TRAIL FOLLOWS LEAVE NO TRACE PRINCIPLES TO MINIMIZE ENVIRONMENTAL IMPACT.

LEGAL & COPYRIGHT INFORMATION

ALL CONTENT ON THE TREKKERS TRAIL WEBSITE IS INTELLECTUAL PROPERTY AND CANNOT BE COPIED OR REDISTRIBUTED.
WE RESERVE THE RIGHT TO REMOVE INAPPROPRIATE COMMENTS AND MONITOR SITE ACTIVITY.
THE TREKKERS TRAIL LOGO AND BRANDING MAY NOT BE USED WITHOUT PRIOR WRITTEN APPROVAL.

LIABILITY & FORCE MAJEURE

THE COMPANY IS NOT LIABLE FOR:

INJURY, ILLNESS, DEATH, OR PROPERTY DAMAGE DURING THE TRIP
DELAYS DUE TO STRIKES, WEATHER, CURFEWS, TRAFFIC, ETC.
AIRLINE DELAYS, OVERBOOKING, OR CANCELLATIONS
ANY LOSSES CAUSED BY FORCE MAJEURE EVENTS

OUR LIABILITY IN ALL SITUATIONS IS LIMITED TO THE AMOUNT PAID FOR THE TRIP.

COMPLAINTS & FEEDBACK

COMPLAINTS MUST BE REPORTED DURING THE TRIP TO OUR TEAM.
FORMAL COMPLAINTS MUST BE SUBMITTED IN WRITING WITHIN 10 DAYS OF TRIP CONCLUSION.
SUGGESTIONS AND COMMENTS ARE WELCOMED AT: INFO@THETREKKERSTRAIL.COM

GOVERNING LAW & JURISDICTION

ALL DISPUTES SHALL BE GOVERNED UNDER THE JURISDICTION OF MANSA, GANDHINAGAR DISTRICT, GUJARAT ONLY.

CANCELLATION POLICY FOR THE TREKKERS TRAIL

SECURE YOUR ADVENTURE WITH CONFIDENCE
AT THE TREKKERS TRAIL, WE ARE COMMITTED TO PROVIDING A SEAMLESS AND HASSLE-FREE TREKKING EXPERIENCE. OUR BOOKING & CANCELLATION POLICY ENSURES TRANSPARENCY WHILE HELPING YOU PLAN YOUR TREK/TOUR WITH CONFIDENCE. PLEASE REVIEW THE FOLLOWING TERMS CAREFULLY BEFORE CONFIRMING YOUR BOOKING.

BOOKING TOKEN & ADVANCE PAYMENT

TO SECURE YOUR TREK/TOUR, AN ADVANCE PAYMENT IS REQUIRED.
THE BOOKING TOKEN IS NON-REFUNDABLE IN CASE OF CANCELLATION.
YOUR TREK/TOUR IS CONFIRMED ONLY AFTER RECEIVING AN OFFICIAL EMAIL CONFIRMATION FROM THE TREKKERS TRAIL.

YOUR PRIVACY MATTERS TO US
AT THE TREKKERS TRAIL, WE ARE COMMITTED TO PROTECTING YOUR PRIVACY. THIS POLICY OUTLINES HOW WE COLLECT, USE, AND SAFEGUARD YOUR PERSONAL INFORMATION TO ENSURE A SECURE AND SEAMLESS EXPERIENCE.

WHAT INFORMATION DO WE COLLECT?

WE COLLECT PERSONAL INFORMATION WHEN YOU MAKE A RESERVATION, INCLUDING:

FULL NAME, ADDRESS, PHONE NUMBER, AND EMAIL ADDRESS
PAYMENT DETAILS (SECURELY PROCESSED)
GUEST DETAILS (NAMES OF ACCOMPANYING TRAVELLERS)
TRIP PREFERENCES, DIETARY RESTRICTIONS, AND MEDICAL CONDITIONS (IF APPLICABLE)
DEVICE AND BROWSER INFORMATION WHEN YOU VISIT OUR WEBSITE
INFORMATION FROM SOCIAL MEDIA (IF YOU CONNECT WITH US THROUGH THESE PLATFORMS)

HOW DO WE USE YOUR INFORMATION?

YOUR DATA HELPS US ENHANCE YOUR EXPERIENCE BY:

PROCESSING BOOKINGS AND RESERVATIONS EFFICIENTLY.
SENDING TRIP CONFIRMATIONS, REMINDERS, AND UPDATES.
RESPONDING TO INQUIRIES AND RESOLVING ISSUES PROMPTLY.
PERSONALIZING YOUR TRIP EXPERIENCE WITH CUSTOMIZED RECOMMENDATIONS.
ENSURING COMPLIANCE WITH SAFETY REGULATIONS AND TRAVEL REQUIREMENTS.

WE NEVER SHARE YOUR PERSONAL DATA WITH THIRD PARTIES WITHOUT YOUR EXPLICIT CONSENT, EXCEPT WHEN REQUIRED BY LAW OR NECESSARY FOR BOOKING CONFIRMATION.

DATA RETENTION

WE RETAIN USER DATA PERMANENTLY, UNLESS A REQUEST IS MADE FOR MODIFICATION OR DELETION.

USER RIGHTS & DATA REQUESTS

USERS HAVE THE RIGHT TO ACCESS, MODIFY, OR DELETE THEIR PERSONAL DATA. TO MAKE SUCH A REQUEST, PLEASE CONTACT OUR TEAM VIA EMAIL AT INFO@THETREKKERSTRAIL.COM, AND WE WILL PROCESS YOUR REQUEST ACCORDINGLY.

DATA SECURITY MEASURES

WE IMPLEMENT STRICT SECURITY MEASURES TO PROTECT YOUR DATA, INCLUDING:

SECURE STORAGE OF PERSONAL INFORMATION.
ENCRYPTED TRANSACTIONS TO ENSURE SAFE PAYMENT PROCESSING.
RESTRICTED ACCESS TO SENSITIVE INFORMATION, ALLOWING ONLY AUTHORIZED PERSONNEL TO HANDLE DATA.

THIRD-PARTY SERVICES

FOR PAYMENT PROCESSING, WE USE RAZORPAY AND AN IDFC BANK ACCOUNT. WE RECOMMEND REVIEWING THEIR POLICIES FOR FURTHER DETAILS:

RAZORPAY PRIVACY POLICY
IDFC BANK PRIVACY POLICY

USE OF PHOTOGRAPHS

DURING YOUR TRIP, PHOTOGRAPHS MAY BE TAKEN FOR PROMOTIONAL PURPOSES, INCLUDING MARKETING AND SOCIAL MEDIA USE. IF YOU DO NOT WISH FOR YOUR PHOTOGRAPH TO BE USED, PLEASE INFORM US IN ADVANCE, AND WE WILL RESPECT YOUR REQUEST.

FOR ANY INQUIRIES, CONTACT US AT:
EMAIL: INFO@THETREKKERSTRAIL.COM
CALL: +91 90547 47193
WEBSITE: WWW.THETREKKERSTRAIL.COM