YOUR PRIVACY MATTERS TO US

AT THE TREKKERS TRAIL, WE ARE COMMITTED TO PROTECTING YOUR PRIVACY. THIS POLICY OUTLINES HOW WE COLLECT, USE, AND SAFEGUARD YOUR PERSONAL INFORMATION TO ENSURE A SECURE AND SEAMLESS EXPERIENCE.

WHAT INFORMATION DO WE COLLECT?

WE COLLECT PERSONAL INFORMATION WHEN YOU MAKE A RESERVATION, INCLUDING:

  • FULL NAME, ADDRESS, PHONE NUMBER, AND EMAIL ADDRESS
  • PAYMENT DETAILS (SECURELY PROCESSED)
  • GUEST DETAILS (NAMES OF ACCOMPANYING TRAVELLERS)
  • TRIP PREFERENCES, DIETARY RESTRICTIONS, AND MEDICAL CONDITIONS (IF APPLICABLE)
  • DEVICE AND BROWSER INFORMATION WHEN YOU VISIT OUR WEBSITE
  • INFORMATION FROM SOCIAL MEDIA (IF YOU CONNECT WITH US THROUGH THESE PLATFORMS)

HOW DO WE USE YOUR INFORMATION?

YOUR DATA HELPS US ENHANCE YOUR EXPERIENCE BY:

  • PROCESSING BOOKINGS AND RESERVATIONS EFFICIENTLY.
  • SENDING TRIP CONFIRMATIONS, REMINDERS, AND UPDATES.
  • RESPONDING TO INQUIRIES AND RESOLVING ISSUES PROMPTLY.
  • PERSONALIZING YOUR TRIP EXPERIENCE WITH CUSTOMIZED RECOMMENDATIONS.
  • ENSURING COMPLIANCE WITH SAFETY REGULATIONS AND TRAVEL REQUIREMENTS.

WE NEVER SHARE YOUR PERSONAL DATA WITH THIRD PARTIES WITHOUT YOUR EXPLICIT CONSENT, EXCEPT WHEN REQUIRED BY LAW OR NECESSARY FOR BOOKING CONFIRMATION.

DATA RETENTION

WE RETAIN USER DATA PERMANENTLY, UNLESS A REQUEST IS MADE FOR MODIFICATION OR DELETION.

USER RIGHTS & DATA REQUESTS

USERS HAVE THE RIGHT TO ACCESS, MODIFY, OR DELETE THEIR PERSONAL DATA. TO MAKE SUCH A REQUEST, PLEASE CONTACT OUR TEAM VIA EMAIL AT INFO@THETREKKERSTRAIL.COM, AND WE WILL PROCESS YOUR REQUEST ACCORDINGLY.

DATA SECURITY MEASURES

WE IMPLEMENT STRICT SECURITY MEASURES TO PROTECT YOUR DATA, INCLUDING:

  • SECURE STORAGE OF PERSONAL INFORMATION.
  • ENCRYPTED TRANSACTIONS TO ENSURE SAFE PAYMENT PROCESSING.
  • RESTRICTED ACCESS TO SENSITIVE INFORMATION, ALLOWING ONLY AUTHORIZED PERSONNEL TO HANDLE DATA.

THIRD-PARTY SERVICES

FOR PAYMENT PROCESSING, WE USE RAZORPAY AND AN IDFC BANK ACCOUNT. WE RECOMMEND REVIEWING THEIR PRIVACY POLICIES FOR FURTHER DETAILS:

  • RAZORPAY PRIVACY POLICY
  • IDFC BANK PRIVACY POLICY

USE OF PHOTOGRAPHS

DURING YOUR TRIP, PHOTOGRAPHS MAY BE TAKEN FOR PROMOTIONAL PURPOSES, INCLUDING MARKETING AND SOCIAL MEDIA USE. IF YOU DO NOT WISH FOR YOUR PHOTOGRAPH TO BE USED, PLEASE INFORM US IN ADVANCE, AND WE WILL RESPECT YOUR REQUEST.