Secure Your Adventure with Confidence
At The Trekkers Trail, we are committed to providing a seamless and hassle-free trekking experience. Our Booking & Cancellation Policy ensures transparency while helping you plan your trek with confidence. Please review the following terms carefully before confirming your booking.
- Booking Token & Advance Payment
- To secure your trek, an advance payment is required.
- The booking token is non-refundable in case of cancellation.
- Your trek is confirmed only after receiving an official email confirmation from The Trekkers Trail.
Cancellation Policy & Refunds
- We understand that plans may change. If you need to cancel your trek, the following refund structure applies:
| Cancellation Period | Refund Percentage |
| More than 30 days before departure | 90% refund |
| 21 to 29 days before departure | 75% refund |
| 15 to 19 days before departure | 50% refund |
| 14 days or less before departure | No refund |
How to Cancel
- Online: Visit our booking page.
- Phone: Call +91 90547 47193 (available 11:00 AM – 7:00 PM, weekdays).
- Email: Send your request to info@thetrekkerstrail.com.
- Refunds will be processed within 72 working hours after cancellation, and the amount will be reflected in your account within 5-7 business days.
Rescheduling Policy
- If you need to change your trek date, the following rules apply:
| Rescheduling Conditions | Charges & Policy |
| Rescheduling to a different date within the same trek | 25% rescheduling fee (subject to availability) |
| Rescheduling for the second time | 20% charge of the trek fee, regardless of the new trek date |
| Rescheduling to a trek that costs less | Price difference provided as a voucher (valid for 1 year) |
| Rescheduling to a trek that costs more | The additional amount must be paid within 24 hours |
Trek Cancellations by The Trekkers Trail
- While trek cancellations are rare, certain unforeseen circumstances may necessitate them, including:
- Force majeure events (natural calamities such as floods, landslides, snowstorms, or earthquakes).
- Government orders or revokes trekking permissions.
- Extreme weather conditions make trekking unsafe.
- Political unrest or pandemic-related restrictions.
- In the case of Trek Cancellation
- A voucher equal to the full trek fee (excluding trek insurance) will be issued.
- The voucher is valid for 1 year and can be redeemed for any future trek.
- Refunds will not be provided due to the non-recoverable costs involved in trek preparations.
Why We Cannot Offer Refunds for Trek Cancellations
- Significant expenses are incurred before the trek begins, including:
- Equipment transportation and food supplies.
- Pre-booked accommodations and transport arrangements.
- Trek permits and expenses for local support teams.
- Staff salaries, including muleteers, porters, and trek coordinators.
- To ensure fairness to our team and sustain trek operations, we provide vouchers instead of refunds.
Cancellations Due to Lack of Fitness
- Trekking requires adequate physical preparation. If a trekker does not meet the required fitness levels, it can pose serious safety risks.
- We communicate fitness expectations in advance via email and our website.
- If a trekker is deemed unfit, The Trekkers Trail reserves the right to cancel their participation.
- The standard cancellation policy applies, even if the trekker voluntarily withdraws.
- All trekkers are required to follow our official fitness guidelines, available on our website. We strongly recommend reading and following these guidelines before booking a trek.
Frequently Asked Questions (FAQs)
- Can I transfer my booking to someone else?
- Yes, but this requires a special request. Please contact our team in advance to discuss transfer options.
- What happens if I miss my trek departure?
- If you miss the departure, you should catch up with the group as soon as possible. Generally, our team will wait for a reasonable amount of time, but if you fail to arrive, no refund will be provided.
Our Commitment to You
- We value your adventure and do our best to minimize disruptions. In case of an unexpected cancellation:
- We will arrange an alternative trek nearby to ensure your travel plans are not wasted.
- If no alternative trek is available, you will receive a 100% trek fee voucher for future use.
Preparing for Trekking Uncertainties
- Trekking involves inherent risks and unpredictability. Climate change has led to erratic weather patterns, and governments are increasingly regulating trek permits. We encourage all trekkers to be mentally prepared for potential changes and review our policies before booking.